How can we help?

Most questions are covered here. For the most common ones, jump straight to a focused page below.

What is GrowRo?

A Chrome extension that pays you back in Roblox gift cards when you shop at supported retailers. The store pays GrowRo a small commission for sending you their way, and GrowRo splits that commission with you as Roblox gift card credit.

Do I have to be a parent to use GrowRo?

No. Any adult Roblox player who shops online can use it. Earning for your kid is a common use case, but it's not the requirement — adults earning for themselves works the same way.

How do I earn Robux Back?

Three steps, all happen in your browser:

  1. Shop at a supported retailer. The GrowRo badge appears in the corner when you land on one, or see the list of supported stores below.
  2. Click Activate Robux Back. The page briefly redirects through GrowRo so the retailer knows we sent you, then sends you back to where you were.
  3. Shop normally. When the retailer reports your purchase to us (usually within a few hours, sometimes a few days), Robux Back lands in your dashboard as pending. After the retailer's return window passes, it moves from pending to balance, where you can redeem it for a Roblox gift card.

When will my Robux Back show up?

Two stages:

  • Pending — usually appears within a few hours of your purchase, sometimes up to a few days. This is when the retailer or affiliate network sends us the "this person bought something" notification.
  • Confirmed (redeemable) — usually 30 days after purchase. That's the standard return window most retailers use. After that point, the retailer considers the sale final and pays the commission for real.

You can redeem at a tier ($10/$25/$50/$100 Roblox gift card) only with your confirmed balance, not pending. The pending period reflects the retailer's return window — until that passes, the sale isn't final from the retailer's side and the commission isn't really ours to share yet.

I shopped but my balance didn't go up. Why?

Most "missing" Robux Back isn't actually missing — it's either still pending or the order didn't qualify. We have a dedicated page that walks through the common reasons (and lets you report a specific order if it still looks wrong):

→ Missing Robux Back? Open the walkthrough.

What happens if I return my order?

The retailer cancels the commission. If the Robux Back was still pending, it's removed from your pending balance. If it had already moved to confirmed, the cancellation comes back to us as a "reversal" and we deduct from your confirmed balance.

If you'd already redeemed the balance for a Roblox gift card before the reversal hit, the gift card stays valid (Roblox doesn't take it back), but your GrowRo balance can go negative until future earnings make up the difference.

How does GrowRo make money?

GrowRo earns a commission when you shop at partner retailers — they pay us for sending shoppers their way. We pass some of that commission back to you as Roblox gift card credit. This lets us run GrowRo for free, without selling your data.

The Robux Back rate next to each store is what you receive — no math to do. Hit a redemption tier ($10, $25, $50, or $100) and we email you a real Roblox gift card.

How do I redeem?

When your confirmed balance hits a tier ($10, $25, $50, or $100), open the GrowRo dashboard and click the tile for that tier. If you haven't already verified your account email (one-time, via a 6-digit code), we'll prompt you to do that first. Then we issue a real Roblox gift card to that email within seconds.

The email comes from our gift card vendor (Tremendous). It contains a "claim your gift" link that gives you a Roblox PIN you can redeem at roblox.com/redeem.

Can I redeem for cash instead?

No. GrowRo is built around earning Roblox gift cards — that's the whole point of the product. Rewards are issued as Roblox gift card credit, not cash.

What stores work?

We're building the partner list. A retailer only appears in the extension after both the affiliate network and the specific advertiser program have approved us in writing — so what you see in the extension is what we can actually honor. While we're working through approvals, the activation banner is silent on retailers we haven't been cleared for.

Open the extension popup to see the live list of supported stores — it updates as approvals come in. Amazon will not appear (see the next question).

Why doesn't Amazon work?

Amazon Associates (Amazon's affiliate program) prohibits paying users rewards on Amazon orders. We won't violate their Terms of Service, so the extension does nothing on Amazon. It appears in our list with a 0% rate as a signal — we see you, we just can't pay you there.

Is this safe? Are you tracking everything I do?

No. GrowRo only runs on the supported retailers we list — not on your bank, email, social media, or anywhere else.

On supported retailers, we see enough to know you're shopping and credit your account when an order goes through. We don't read what you type, your payment info, or anything outside the retailer's page.

Full details are in the Privacy Policy.

My kid wants to use this. Are they allowed?

GrowRo is for adults 18 and older only. We don't offer accounts to anyone under 18 — adult-only is a clean line we keep for compliance and account-management simplicity.

The model that works for families: a parent (the adult, who is the GrowRo user) installs the extension on their own browser, the parent's shopping earns Robux Back, and the parent redeems Roblox gift cards for the kid to enter on Roblox. The gift cards are real Roblox gift cards once issued — the kid can use them on Roblox under whatever rules Roblox itself enforces.

How do I uninstall or close my account?

Uninstall: right-click the GrowRo icon → Remove from Chrome. Stops everything immediately.

Delete your account: sign in, open Account, and click Delete account. Your email and stored data are removed right away. Already-redeemed Roblox gift cards stay valid — those are real gift cards once issued.

If you can't access your account, email privacy@growro.com from your sign-up address and we'll handle it within 7 days.

Still need help?

Email admin@growro.com. For a specific order, use the Missing Robux Back page instead — it routes faster.